A home warranty is a service contract that helps protect homeowners against the cost of unexpected covered repairs of their major systems and appliances that break down due to normal wear and tear.*

Your homeowner’s insurance is hazard insurance, and only covers items damaged in fires, flooding, wind, and other natural disasters. A home warranty repairs properly maintained household appliances and mechanical systems that fail due to normal wear and tear.*

Yes, the age of a home or its systems and appliances does not matter. We cover items that are in good working condition and properly maintained.*

Yes, you can purchase a home warranty plan during home ownership. You do not have to be involved in a real estate transaction of any kind.

No, although it is a good idea to get your home inspected to make sure all items are in good working order. Consequently, the contract does not cover any known or unknown pre-existing conditions.*

Coverage begins 30 days after enrollment and receipt of applicable contract fees and continues for the period specified in your policy, typically 365 days.* If you are able to provide proof of prior coverage through another warranty carrier, showing no lapse of warranty coverage, CHW will be able to start your new coverage when your old policy expires.

If a covered item that needs to be replaced is not available, CHW will offer a cash payment for the amount of CHW’s replacement cost, which at times may be less than retail.*

Go to your online account center and make a claim 24 hours a day, 7 days a week, 365 days a year.  Our call center is also available 24/7/365.  

Yes, you are required to pay a $85 trade service call fee per claim, no matter what the actual cost of the repair or replacement for your covered item.* This fee is payable directly to the technician that comes to your home. The service call fee may be lower depending on discounts available, contact us for more details.

Yes, the plan may be renewable.* In that event, you will be notified of the prevailing rate and terms of renewal.